Digital Product Policy

All courses offered by Hammerhead Academy are digital training products. Upon purchase, customers are granted immediate access to course materials.

Due to the nature of digital content, all sales are considered final unless otherwise stated in this policy.

No Refund After Access

Once a course has been accessed, started, or completed, refunds will not be issued. Access to course content constitutes delivery of the product.

Eligible Refund Situations

Refunds may be considered under the following circumstances:

• Duplicate purchase of the same course
• Technical failure preventing access to the course
• Accidental purchase reported within 24 hours and no course access has occurred

Refund Request Requirements

To request a refund, you must contact Hammerhead Academy within 24 hours of purchase.

Your request must include:

• Full name
• Email used for purchase
• Course name
• Reason for request

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Failure to complete a course
• Change of mind after access is granted
• Lack of understanding of course material
• Failure to meet employment or assignment requirements

Course Access Issues

If you experience technical issues accessing your course, contact us immediately. We will work to resolve access issues promptly before considering refund eligibility.

Policy Updates

Hammerhead Academy reserves the right to update or modify this policy at any time. Updates will be posted on this page.